Privacy Policy

AcuoSerra LLC Online Community Privacy Policy

AcuoSerra is committed to providing our visitors with content and services characterized by outstanding quality and customer care. Because the Internet is an evolving medium, AcuoSerra reserves the right to change this Privacy Policy. Please check for updates regularly. Your continued use of this site or any of the services offered herein following any such change will constitute your acceptance of all changes.

In addition, by visiting our site, you agree that your visit, and any dispute over privacy, is governed by this Privacy Policy and our Terms of Use. Please read both carefully before using our site. We will request only the information we need in order to provide the highest level of service to you. On some pages of the web site, you can order products and services, make requests, and register to receive materials. The types of personal information collected at these pages may include:

  • Name
  • Address
  • Phone number
  • Company Information/Profile
  • Email Address
Definitions.

The terms "we," "us" and "AcuoSerra" refer to AcuoSerra LLC, a limited liability company organized and existing under the laws of the State of Georgia, or any successor or assignee of the Company. The terms "you" and "user" refer to the particular "Users," as defined in the "Terms of Use." The term "Website" refers to the website with the domain name www.acuoserra.com.

Categories of Information We Collect.

Information You Provide to Us. When you register to use AcuoSerra, communicate with customer service, or send us an email, you provide us with information that we collect. Such information may include your IP address, name, physical address, email address, phone number, cell phone number, and other demographic information to help us improve your experience. By providing us with this information, you consent to your information being collected, used and stored by us in accordance with this Privacy Policy.

Other Information We Receive and Store.

When you register to use AcuoSerra, we store "cookies," which are strings of code, on your computer. With those cookies, we are aware of and collect information concerning when you visit our Website, when you use AcuoSerra, your browser type and version, your operating system and platform and other similar information. You may turn off all cookies that have been placed on your computer by following the instructions on your browser on how to block cookies that have been placed on your computer. However, if you block our cookies it will be more difficult, and maybe impossible, to use the Services as defined in the Terms of Use.

When we send emails to registered AcuoSerra users, we'll sometimes track who opened the emails and who went so far as to click on any of the hyperlinks. We do this to measure the performance of our email campaigns, and to improve our offerings to specific user segments.

We use other third parties to handle secure credit card transaction processing from our invoices. When you make purchases on AcuoSerra, we send your billing information as necessary for the third party to process your order.

We operate in accordance with relevant data protection legislation including The CAN-SPAM Act. Use and Disclosure of Information We Collect. We will use and disclose your information only as follows:

  • If you leave your personal information when you visit our Website, we may send you an email asking whether you wish to request registration. We like to remove dormant accounts from our system, to keep our database clean. * We may use your information to send you email to collect invoices, receipts, notice of delinquency in payment, try to collect money owed, to encourage renewal and other subscription related information.
  • We may send you "System Alert Messages" warning you of events such as planned outages, system improvements (that may directly affect your account), version updates, point releases, abuse warnings and customer service information.
  • We may use your information to protect the rights and safety of us, our members, officers, employees and customers;
  • We may use your information to notify you of termination of the Term as defined in the Terms of Use, or changes to the Privacy Policy, the Terms of Use, or the Website;
  • We may use your information to meet any legal requirements such as complying with legal process or otherwise as required by law.
  • We may transfer your information in the event of the sale of substantially all of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition. However, in such event, any acquirer will be subject to the provisions of our commitments to you.
  • We will send you other information and promotional messages only if you opt-in to receive them.
  • From time to time, we send a "AcuoSerra News" email newsletter to registered users who affirmatively select the "opt-in" checkbox in their accounts settings for "Yes, send me AcuoSerra News." We do not automatically send this newsletter to all users. If you opt-in, then later change your mind, there are 2 ways to opt-out: 1) Click the "unsubscribe link" that we include in every newsletter or 2) Log in to AcuoSerra, and un-check the box.  

Unwanted or Unsolicited Email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to abuse@AcuoSerra.com for review.

Safeguarding Your Information.

(1) AcuoSerra accounts require username and password to log in. When you're finished using AcuoSerra, please click the "log out" link in the left column of your screen, to prevent someone from using your computer to access your account. You must keep your username and password secure and not disclose it to a third party.
(2) Due to the sensitive nature of your information, we do not re-send forgotten passwords. Users must follow online instructions to reset their passwords if they forget them.
(3) Account passwords are encrypted. We cannot see your passwords. We can only reset them.

Use of Links.

The Site may provide links to other Web sites or resources over which AcuoSerra does not have control ("External Web Sites"). Such links do not constitute an endorsement by AcuoSerra of those External Web Sites. You acknowledge that AcuoSerra is providing these links to you only as a convenience, and further agree that AcuoSerra is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the linked to External Web Sites.

Breach of Security Policy.

Nobody is safe from hackers these days. AcuoSerra will notify you as soon as possible if a breach in security results in an unauthorized intrusion into our system which directly or materially affects you or your information, and will subsequently report the corrective action taken in response to the intrusion. Accuracy of Data and rights.

(1) We do our best to keep your data accurate and up-to-date to the extent that you provide us with the information we require to do that. If your data changes (including, but not limited to, a change in your email address) then you are responsible for notifying us of those changes so that we can keep your records up-to-date.

(2) We retain the data about you only so long as reasonably required.

(3) We will give you access to any of your personal information that we hold about you within 30 days of any request you make for such information. We may charge you for providing this information to you, as permitted by applicable law.

Effective Date.

 This Privacy Policy is effective with respect to all data that we have collected about you, both prior to your registration as a User and/or during the Term in accordance with the Terms of Use.

Questions.

If you have any questions, comments, or concerns or wish to update, delete or change any personal information submitted on this Site, or have any questions about our Privacy Policy, please notify us via email at privacy@AcuoSerra.com or through postal mail at:

AcuoSerra LLC
Privacy Department
P.O. Box 2301
Cartersville, Georgia 30120